Refund Policy


REFUNDS WILL NOT BE HONORED FOR ANY REASON IF YOU ARE FOUND TO BE IN VIOLATION OF ANY SECTION OF OUR ACCEPTABLE USE POLICY OR TERMS OF SERVICE.

Assuming no violation of the above-listed policies, or supplemental Acceptable Use Policy has occured, refunds will be issued in the following manner:

Moneyback Guarantee (30 Days)
We offer an unconditional 30 day moneyback guarantee on VPS Hosting, Shared Hosting, Reseller Hosting, and Budget Hosting.

Refunds (Greater than 30 Days)
Refunds will be given to clients who are dissatisfied with the services provided by WSWD. This dissatisfaction must result from one of the following:

  1. Failure of WSWD to meet SLA (Service Level Agreement) uptime within the billing period (one month).
  2. Failure of WSWD to provide trouble-ticket support SLA (Service Level Agreement) minima for the average of all tickets submitted within the billing period (one month).

All refunds will be calculated based on a prorated amount of unused services. The prorated amount will be calculated by the monthly charge for each full month remaining in your billing cycle.

For example, if the monthly charges total $12 and a request for refund is submitted 3 weeks into the month, a refund for the 1 week of unused service will be granted, in the amount of $3.

Services and Items Not Eligible for Refund
Due to the nature of the services we provide, and the nature of Internet services in general, several of our services and add-on items cannot be subject to refund.

Setup Fees - Setup fees are used to authorize the provision of server hardware and software, including any licenses necessary for the operation of the server.

Domain Names - Any fees incurred with the registration, renewal, or transfer of domain names. The client shall retain ownership of all aspects of the client's domain name.

Private Nameservers - Any fees incurred with the provisioning of private nameservers

Static IP Addresses - Any fees incurred with the provisioning of static IP addresses

SSL Certificates - Any fees incurred with the provisioning and purchase of SSL Certificates, including the setup fees and the actual cost of the certificate. The client shall own all SSL certificates

Web Design - Due to the amount of intellectual property involved with the design of websites, we cannot offer refunds for our web design services.

Control Panel Software - Due to the license fees we must pay to the control panel software providers on your behalf, we cannot offer refunds for control panel software purchased with your web hosting plan(s) or server(s).

Billing Software - Due to the license fees we must pay to the billing software providers on your behalf, we cannot offer refunds for billing software purchased with your web hosting plan(s) or server(s).

Additional Software - Due to the license fees we must pay to the software providers on your behalf, we cannot offer refunds for any software purchased with your web hosting plan(s) or server(s).

Disk Space / Bandwidth Overage Charges - We cannot offer refunds on any charges incurred by the client due to disk space or bandwidth overages.

Extra Disk Space / Bandwidth Purchased - We cannot offer refunds on any charges related to the purchase of additional disk space bandwidth.

Dedicated Servers - Time, effort, and equipment cost go into provisioning every dedicated server. As a result, we are unable to offer a refund on any dedicated server product.

Balance Due
Please be advised that the cancellation of an account, or refund for a portion of services, does not release you from financial responsibility. If your account has a past-due balance and you are not eligible for a refund of those specific past-due balances, the WSWD Accounting Department will continue collection efforts.

Account Termination in Association With Refunds
Any client who terminates his/her account, or requests a full or partial refund of services will have his/her account with WSWD deleted, and the client will not be eligible for any future services with WSWD.